FAQ'S

WHY SHOULD I BUY TILANO LUX RAW HAIR?

Tilano Lux is the best raw hair as each bundle is cut directly from one single donor allowing the cuticles to remain intact (the natural direction of hair growth).

Most companies are not willing to spend the money it costs to pay donors for their hair and would rather collect hair from the floor as it is fast, easy and cheap. Hair that is mixed from different types of hair, meaning that the cuticles are not intact, alters the natural direction of hair growth which creates extra tangling and shedding. 

Tilano Lux Raw Hair offers bundles from single donors only and is chemical free.

DO YOU SHIP WORLDWIDE?

Yes! Tilano Lux offers worldwide shipping via Royal Mail and DHL which can take between 7-15 business days.

International customers will be required to cover their shipping costs as well as any duty or tax fees.

For UK and worldwide customers: shipping time varies for each product. 

Please check our Shipping Information page for further information.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN CONFIRMED?

Once an order has been placed, it can not be cancelled.

WHAT THE DIFFERENT DENSITIES MEAN?

  • 150% : 2 bundles + closure/ frontal (natural look for lengths between 10 to 20 inches)
  • 180% : 3 bundles + closure/ frontal (recommended for a semi-fuller look for lengths between 18 to 22 inches)
  • 200% : 4 bundles + closure/ frontal (recommended for a fuller look for lengths between 18 to 22 inches and a semi-fuller look for lengths longer than 24 inches)

HOW DO I LOOK AFTER MY HAIR?

Please check our Hair/After Care page for further information.

RETURNS, REFUNDS & EXCHANGES?

Please check our Returns & Refunds page for further information.